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PAIA Manual

“People Management Simplified”







PAY MATTERS is owned and managed by George Vorster.

George has Diplomas in Business Management and Human Resources, as well as numerous other diplomas and certifications that qualify him to perform the functions that PAY MATTERS requires to service its customers.

George has over 40 years of practical human resources and payroll experience, having started his career as a wage clerk at General Tyre and Rubber Company in Port Elizabeth in June 1975.

George also has extensive management experience. He was promoted to his first management position as Pay Master for General Tyre in 1979, a position he held until 1987 when he was promoted to Financial Systems Analyst.

In 1989 George left General Tyre to join the Industex Group in the position of Group Remuneration Manager, with responsibility for the management of all remuneration, employee benefits, and related legislative requirements.

The Industex Group consisted of 8 companies employing about 2500 employees, with manufacturing facilities located in Port Elizabeth, Uitenhage and Wellington, and sales offices and retail outlets located in all the main centres in South Africa, and in Europe.

With the introduction of the new Labour legislation early in the 1990’s George was trained by Dr. Brian van Zyl of Van Zyl Rudd & Associates. George was further privileged to be mentored by Adv. Carol Rudd for the following ten years, and has since remained conversant with legislative changes and case law.

In 2001 George was promoted to Human Resource Manager for the Group, with overall responsibility for the Human Resources, Industrial Relations, Personnel, Payroll, Training, Medical Services, Reception, Transport, Cleaning and Hygiene, Security, and Canteen functions.

As the Divisional Manager for Human Resources, George was appointed to the Group’s Executive Committee, (Excom), and also served on the Board of Trustees for the Group’s Provident Fund, as well as being a member of its Quality, Health & Safety, Employment Equity and IT Steering Committees.

The management exposure that George gained while serving on the Excom of a global operation for almost 10 years was invaluable to his career. It allowed him to gain an in-depth practical understanding of all facets of the business from a strategic as well as an operational perspective, and to understand the business's real needs, and the contribution that the Human Resources Department had to make to ensure that these needs were satisfied.

George was responsible for all interaction with the trade unions, including chairing the annual substantive negotiations, formulating and concluding various collective agreements, conflict resolution, and representing the Company at the CCMA and Labour Court.

When the Group applied for ISO 9001:2000 accreditation George was responsible for documenting and drawing up all the Group’s Human Resources Policies, Procedures and Standard Work Instructions.

During his tenure in this position, George also successfully introduced systems to perform job analysis, performance management and absenteeism control, and also gained vast experience in providing services for remote users with varied requirements.

George has produced in excess of 4 million payslips, paying away net pay exceeding R1.5bn.

In February 2008 Industex Holdings closed most of its operations due to extreme trading conditions, retaining only the Technical Textiles unit employing 300 workers. Prospects for the company were bleak, and George elected to go on semi-retirement, working only 3 days per week thereafter to allow him to pursue his other personal interests.

In July 2008 an Indian organisation, SRF Ltd, bought Industex, and George’s service was retained on a contract basis to assist the company to settle in and establish its operations. His responsibilities and duties remained unchanged.

In March 2010 George chose not to renew his contract to allow him to pursue his business aspirations which resulted in the creation of PAY MATTERS, which was formally launched in the latter part of January 2012.

Before launching, George finalised the business plan for PAY MATTERS and set up all the policies, procedures, processes and administration systems that would be required to ensure that the business model was sound, and capable of delivering superior services to his customers.


George Vorster